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Customer Care

Technical

I'm having trouble signing into my account

You must sign into your account if you want to see or track your orders. If you receive a message that says your email address/password isn't recognised, there's a few things worth checking:

Make sure you are using the same email address and password you registered with. If you can't remember your password click on the 'forgotten password' link on the sign in page. You'll be prompted to enter your email address and we'll send you an email with a link that will allow you to create a new password for your account. If your issue isn't password related, here are a few things you may want to check;

Make sure that the 'Block all cookies' function is disabled on your browser's settings Check that Javascript is enabled on your browser's settings. Make sure that you don't have any content blockers installed. Make sure that your device clock is accurate. For security reasons, if your device clock is fast, you won't be able to access your account. You can resolve this problem easily by setting the time on your device to default.

If after this you still can't sign in, contact our Customer Care Team giving as much detail as you can about the issue, including screen shots of any error message you get and what you've done so far to try to resolve it.

I'm having trouble accessing your website. What should I do?

  1. Delete your cookies You may need to delete your cookies - a cookie is a small file we store on your computer to let us know who you are next time you visit us. Please note that if you have items in your bag or in your 'Saved items' section that were added when you weren't logged in, you'll need to make a note of the product name/code as deleting your cookies could clear this history. On most internet browsers you can delete your cookies using ‘Tools' or ‘History'.

  2. Restart your browser Once you've cleared your cookies, close your browser, reopen it and visit our site again. You should be able to use it without any more problems.

  3. Update your operating system We also suggest that you use the latest version of your operating system provider e.g. Windows, OSX etc.

  4. Contact Us If you're still having problems, contact our Customer Care Team with the following information: As much detail as you can about the issue Screenshots of any error messages you get Which web browser you're using (e.g. Internet Explorer, Firefox, Chrome, Safari etc.) What you've done so far to try to resolve it

Browser Support Here at MREP we are 100% ahead of the game. Our teams make use of the newest technologies to improve your experience. Modern, up-to-date browsers allow you to take full advantage of this, as well as providing improved security and performance.

Using a deprecated browser will result in a sub-optimal experience where some features may not work as intended.

I've forgotten my password, how do I reset it? If you've forgotten your password, it's really simple to get back into your account.

  1. Head over to our sign in page by clicking here or it can be found in the right hand corner of the screen.

  2. Click the Forgot password link and enter your email address.

  3. We'll then email you a link directly to your registered email address to reset your password.

Having trouble finding the email?

We recommend checking your spam or junk folder if you can’t find the email. Make sure to also check the inbox of any other email address that may be linked to your account.